SHIPPING POLICY 2026

Thank you for shopping with us at vinyl mine. Our apparel items are custom-printed to order to maintain the highest quality, reduce environmental waste, and ensure efficient delivery straight to your door.

1. Shipping Rates & Delivery Estimates

We are proud to offer 100% Free Shipping across our entire catalog. Shipping charges will display as £0.00 at checkout. Once production is complete, the following estimated transit times apply:

  • United Kingdom: 4–9 business days

  • United States: 5–9 business days

  • CANADA: 5-9 BUSINESS DAYS

  • European Union: 3–7 business days

  • Japan: 5–11 business days

  • SINGAPORE: 5–11 business days

Please note: Vinyl records and apparel items may ship in separate packages to ensure they are protected and arrive in perfect condition.

2. Shipment Tracking

You will receive a confirmation email with a tracking link once your order has been handed over to the courier. Tracking information typically takes 24–48 hours to update in the carrier's system.

3. Customs, Duties, and Taxes

Our printing and fulfillment system automatically routes your apparel orders to the nearest regional facility where item stocks are available (UK, EU, USA, and Japan). In the vast majority of cases, this allows your order to ship domestically, completely avoiding any customs fees.

However, if a specific variant or rare vinyl record must cross an international border:

  • Any customs duties, tariffs, or import taxes applied during or after shipping are the responsibility of the customer.

  • If a package is returned to us due to unpaid customs fees, any costs incurred by the carrier will be deducted from your final product refund.

4. Returns, Damages, and Lost Packages

  • Change of Mind & Sizing: If you need to return your item due to sizing or a change of mind, please refer to our Return & Refund Policy. You have 30 days from delivery to request a return or exchange.

  • Damaged or Misprinted Items: If your item arrives damaged, misprinted, or defective, we will make it right immediately. Please contact us at we@vinylmine.shop with photos of the issue, and we will arrange a 100% free replacement.

  • Missing Packages: If your package is marked as "Delivered" but is missing, please check with your neighbors or your local delivery office. We are not liable for packages stolen or lost after the carrier officially confirms delivery, but please reach out to us and we will do our absolute best to help you track it down.

5. Contact Us

For any questions regarding your order's shipping or production status, please reach out to us directly: